DELIVERY, RETURNS AND REFUNDS

CrossAfrica offers delivery of Products via self-collection or via courier.

  1. CrossAfrica offers delivery of Products via self-collection or via courier within South Africa only.
  2. Where it accepts Your order, and You have selected self-collection, CrossAfrica will allow for You to collect the Products within 14 (fourteen) days, but no later than 30 (thirty) days, of receipt of Your payment (“Delivery Period”), subject to Product availability within South Africa. We will notify You if We are unable to make the Products available during the Delivery Period. If We are unable to allow for collection of Products within the Delivery Period You may elect to cancel the order, within 7 (seven) days of receiving such notification, by giving us written notice of Your cancellation and We will reimburse You for the purchase price of those Products.
  3. Where We accept Your order, and You have selected courier delivery, We will use commercially reasonable efforts to arrange for the Products to be delivered by a third party courier service to Your selected address within 7 (seven) business days, but no later than 30 (thirty) days of receipt of Your payment, subject to Product availability within South Africa. We will notify You if We are unable to arrange delivery of the Products during the Delivery Period. If We are unable to deliver the Products within the Delivery Period You may elect to cancel the order, within 7 (seven) days of receiving such notification, by giving us written notice of Your cancellation and We will reimburse You for the purchase price of those Products. THE THIRD PARTY COURIER WILL BE DEEMED TO BE YOUR AGENT FOR PURPOSES OF THE DELIVERY, AND ALL RISK OF DAMAGE OR LOSS TO THE PRODUCTS WILL PASS TO YOU UPON COLLECTION OF THE PRODUCTS BY THE THIRD PARTY COURIER.
  4. If You are a natural person, and have purchased Products using this Website, You are entitled, within 7 (seven) days of collecting or receiving Your Products from us, to elect to cancel Your order for the Products. If You elect to cancel Your order, We will reimburse You for the purchase price of those Products.
  5. Any returned Product must be unused, in its original condition with packaging, and You may be required to sign a return note, and provide proof of purchase; the return costs to CrossAfrica’s service centre may also be payable by You. In addition, You shall, at CrossAfrica’s discretion, be liable to pay CrossAfrica a handling charge of a minimum of 6% on the invoice price of the returned Products. This handling charge shall be invoiced to You and becomes due and payable immediately by You upon receipt of invoice. 

For more details return to the Terms and Conditions

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T 011 253 4940
Email: info@crossafricawater.com

First Floor, Building 4, Pinewood Office Park, 33 Riley Road, Woodmead

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